Here are the 9 amazing reasons SME's are turning to live chat:
- 40% of chats by Chat Heroes generate leads for their clients.
- 42% of customers selected live chat as their preferred method of receiving customer support.
- 38% of respondents said they had made their purchase due to the chat session itself.
- 62% of customers surveyed reported being more likely to purchase from the business again.
- Live chat has the highest satisfaction levels for customer service at 73%, compared with 61% for email & 44% for phone.
- 63% of customers reported that they are more likely to return to a site that offers live chat.
- 42% of consumers say chats key benefit is instant access to a customer service rep- without a hold time.
- 95% of customers who were proactively invited to chat where very satisfied with the experience.
- 60% of customers hate waiting longer than a minute for support.
With offices here in the North East they specialise in proactively chatting with your visitors, providing customer service and generating warm leads from 40% of their chats which are sent instantly to their clients. They are currently offering a 30 Day FREE TRIAL, with no credit cards, no isk and no obligations.
Discover more about Chat Heroes and how they can increase lead generation from your website today >>> CLICK HERE <<<