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9 Reasons Why SME's are turning to Live Chat for Lead Generation

The problem with most websites is that many customers cannot find the information and answers they are looking for in a timely manner so they leave and go to a competitors website. Instead of letting hard earned website visitors just click away, many businesses have been adding live chat support. It is a tactic that many larger companies have been using for years, now SME's throughout the UK are seeing the benefits, both to their customers and to their bottom line.

Here are the 9 amazing reasons SME's are turning to live chat:

  1. 40% of chats by Chat Heroes generate leads for their clients.
  2. 42% of customers selected live chat as their preferred method of receiving customer support.
  3. 38% of respondents said they had made their purchase due to the chat session itself.
  4. 62% of customers surveyed reported being more likely to purchase from the business again.
  5. Live chat has the highest satisfaction levels for customer service at 73%, compared with 61% for email & 44% for phone.
  6. 63% of customers reported that they are more likely to return to a site that offers live chat.
  7. 42% of consumers say chats key benefit is instant access to a customer service rep- without a hold time.
  8. 95% of customers who were proactively invited to chat where very satisfied with the experience.
  9. 60% of customers hate waiting longer than a minute for support.
Manning live chat when visitors are online can be difficult and expensive! That's why many businesses are now choosing to use specialist companies like Chat Heroes that provide manned live chat 12 hours a day, 7 days a week.

With offices here in the North East they specialise in proactively chatting with your visitors, providing customer service and generating warm leads from 40% of their chats which are sent instantly to their clients. They are currently offering a 30 Day FREE TRIAL, with no credit cards, no isk and no obligations.

Discover more about Chat Heroes and how they can increase lead generation from your website today >>> CLICK HERE <<<




 

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